Anytime you learn someone’s birthday, write it down and put it in your contact manager or planner. People LOVE receiving birthday cards and your thoughtfulness will be remembered.
You can use verbal reactions to give feedback to people who are speaking to you.
Words and phrases such as, “right,” “uh-huh,” “wow,” “definitely,”
“you’re kidding,” “what a shame,” “yeah” and “really,” let them know
that you are following along.